Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel in downtown Cleveland! We're seeking friendly, energetic individuals to create memorable guest experiences without requiring prior experience. Perfect for students, career changers, or hospitality newcomers. Enjoy competitive pay, flexible scheduling, and comprehensive training in a dynamic environment.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations, billing inquiries, and room assignments
- Handle guest requests with professionalism and problem-solving skills
- Operate hotel management systems and POS technology
- Collaborate with housekeeping and maintenance teams
- Uphold safety protocols and emergency procedures
- Maintain a clean, organized front desk area
Qualifications
- No experience required - we provide comprehensive training!
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced setting
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Availability for evenings, weekends, and holidays
- Must be 18+ with legal work authorization