Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Hotel Minneapolis! We're seeking enthusiastic individuals to be the first point of contact for our guests. No experience required – we provide comprehensive training to develop your hospitality skills. Enjoy a dynamic work environment with competitive pay, flexible scheduling, and opportunities for advancement.
Responsibilities
- Warmly greet and check in/out hotel guests with exceptional service
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Uphold brand standards through consistent professionalism and attention to detail
Qualifications
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Basic computer proficiency and willingness to learn new systems
- Strong problem-solving abilities and customer focus
- Ability to work flexible hours including nights/weekends
- Positive attitude and team-oriented mindset
- No prior experience required – training provided!