Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in downtown Fort Worth! We're seeking energetic hospitality professionals to deliver exceptional guest experiences while supporting our dynamic hotel operations. This part-time role offers flexible scheduling and growth opportunities within our luxury hospitality brand. Enjoy complimentary hotel discounts, ongoing training programs, and a supportive work environment where your contributions are valued.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations, room assignments, and guest inquiries
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (Opera/PMS) efficiently
- Resolve guest concerns promptly and professionally
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and POS/PMS familiarity
- Professional appearance and positive demeanor
- Flexible availability including weekends/holidays
- High school diploma or equivalent required
- Texas Food Handler certification (if applicable)