Job Description
We are seeking a dynamic and welcoming Front Desk Agent to join our award-winning hospitality team. As an entry-level position, this is an excellent opportunity for individuals looking to launch a career in the hotel industry.
In this role, you will be the face of our hotel, ensuring every guest feels valued from the moment they arrive. We offer comprehensive training, competitive pay, and a supportive environment for growth. If you have excellent communication skills and a passion for service, we want to meet you.
Why Join Us?
- Competitive hourly wage starting at $15.00
- Employee discounts on dining and spa services
- Clear career progression pathways within the hospitality sector
- Modern, smoke-free workplace environment
Responsibilities
- Check guests in and out efficiently using our property management system (PMS).
- Answer incoming calls and emails promptly to assist with inquiries, reservations, and requests.
- Handle guest complaints or issues with patience and professionalism to ensure high satisfaction scores.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and manage cash transactions.
- Assist with administrative tasks such as filing, data entry, and mail distribution.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
Qualifications
- High school diploma or GED is required.
- Previous experience in a customer service or hospitality role is preferred but not mandatory for our entry-level program.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Basic computer proficiency and typing skills.
- A friendly, positive attitude and a professional appearance.
- Ability to stand for extended periods and lift up to 25 lbs.