Job Description
Welcome to The Grandview Hotel, where hospitality meets excellence. We are currently seeking a dynamic and personable Part-Time Front Desk Agent to join our dedicated team in the heart of Indianapolis. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to hear from you.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and seamless from check-in to check-out. We offer a competitive hourly rate, flexible scheduling, and a supportive work culture that values your contributions.
Responsibilities
- Check guests in and out efficiently using our property management system (PMS).
- Answer incoming calls and emails with a warm, professional tone.
- Manage room assignments and handle special requests or complaints with empathy.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain a clean and organized front desk and lobby area.
- Process payments accurately and handle cash transactions.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Basic computer proficiency and typing speed.
- Flexibility to work evenings, weekends, and holidays.