Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Jacksonville, OH! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, a dynamic work environment, and opportunities for growth in the hospitality industry.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and billing transactions accurately
- Maintain lobby areas and ensure pristine guest facilities
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and professionally
- Process payments and manage cash handling procedures
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficient with basic computer systems and reservation software
- Professional appearance and positive attitude