Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Minneapolis, where exceptional service meets Midwestern charm! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. This part-time role is perfect for energetic professionals who thrive in fast-paced environments and take pride in making every visitor feel welcome. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain organized front desk area and ensure compliance with brand standards
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service experience in hotel or high-volume retail
- Proficiency with reservation systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for handling cash transactions
- Valid Minnesota driver's license preferred for valet duties
- Professional appearance and positive attitude