Job Description
Join our award-winning hospitality team at Grand Hotel Oklahoma! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences during flexible shifts. As the first point of contact, you'll create memorable stays while showcasing Oklahoma City's charm. Enjoy competitive pay, free parking, and a supportive team environment.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservations and room assignments efficiently
- Process payments and maintain accurate billing records
- Respond to guest inquiries with exceptional service
- Coordinate with housekeeping and maintenance teams
- Operate PMS software and office equipment
- Maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with reservation systems (Opera, etc.)
- Flexible availability for evening/weekend shifts
- Basic math and cash handling abilities
- Positive, professional demeanor
- Ability to stand for extended periods