Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in Cleveland! We're seeking a dynamic Front Desk Agent to create exceptional guest experiences during peak seasons. This part-time role offers flexible scheduling and growth opportunities within a luxury property. If you thrive in fast-paced environments and possess a passion for service, apply today to become part of our renowned hotel family!
Responsibilities
- Seamlessly manage guest check-in/check-out processes using PMS systems
- Proactively address guest inquiries and resolve service challenges with empathy
- Coordinate housekeeping/maintenance requests to ensure optimal room readiness
- Process payments and maintain accurate cash handling procedures
- Execute upselling strategies for room upgrades and amenities
- Maintain meticulous documentation of guest preferences and feedback
- Collaborate with security team to ensure property safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-volume situations
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Cleveland attractions and transportation
- Valid Ohio driver's license preferred