Job Description
Are you passionate about creating memorable guest experiences? The Grand Seattle Hotel is seeking dedicated and charismatic individuals to join our dynamic hospitality team. As a key member of our staff, you will be the face of our brand, ensuring every visitor feels welcomed and valued in the heart of the Emerald City. We offer competitive pay, flexible scheduling, and a supportive environment for career growth.
Join us in delivering world-class service in one of the most vibrant cities in the United States. We pride ourselves on our attention to detail and our commitment to employee well-being. If you thrive in a fast-paced environment and love connecting with people, we want to meet you.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Process check-ins and check-outs efficiently using our Property Management System (PMS).
- Maintain the lobby and common areas to the highest standards of cleanliness and presentation.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Handle guest requests and complaints with patience and efficiency to ensure 100% guest satisfaction.
- Assist with concierge services and provide local area recommendations.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in the hospitality or customer service industry is preferred.
- Strong computer literacy, specifically proficiency in Microsoft Office and PMS software (e.g., Opera, SkyTouch).
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Must be detail-oriented and possess a positive attitude.