Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the first point of contact for our valued guests in the heart of Columbus, Ohio. This part-time position offers flexible scheduling and a dynamic environment where you'll deliver exceptional hospitality experiences. If you're passionate about customer service and thrive in fast-paced settings, this role is your gateway to a rewarding career in the luxury hospitality industry.
Responsibilities
- Manage guest check-in/check-out processes efficiently using property management systems
- Address guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Process payments, manage reservations, and maintain accurate guest records
- Upsell hotel amenities and services to enhance guest experiences
- Handle emergency situations following established protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of customer service or front desk experience
- Proficiency in property management systems (e.g., Opera, StayNTouch)
- Exceptional communication and problem-solving skills
- Ability to multitask in a high-volume environment
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Columbus area attractions and services