Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Washington! We're seeking enthusiastic individuals to create exceptional guest experiences in our luxurious Virginia location. No prior experience needed – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of historic Washington, VA.
As the first point of contact, you'll embody our commitment to excellence while handling guest services with professionalism and warmth. This part-time role offers immediate opportunities for growth and development within our renowned hospitality group.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our PMS system
- Handle reservations, room assignments, and guest inquiries with precision
- Process cash/credit card transactions and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain a pristine front desk environment and lobby area standards
- Utilize CRM software to track guest preferences and personalize experiences
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Strong problem-solving abilities with a customer-first mindset
- Professional appearance and polished demeanor
- Flexible availability including evenings, weekends, and holidays
- Ability to stand for extended periods and multitask effectively
- Valid driver's license and reliable transportation (preferred)