Job Description
Join our award-winning team at Grand Plaza Hotel, Chicago's premier luxury destination! We're seeking dynamic Front Desk Agents to create unforgettable experiences for our discerning guests. This part-time role offers flexible scheduling while delivering exceptional service in a stunning downtown setting. If you're passionate about hospitality and thrive in fast-paced environments, this is your opportunity to shine.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and escalate complex issues to management
- Operate hotel management systems (Opera) and process payments accurately
- Coordinate with housekeeping, maintenance, and security teams
- Maintain lobby presentation and ensure safety standards
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Previous hotel front desk or customer service experience preferred
- Proficiency in property management systems (Opera knowledge a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Professional appearance and positive demeanor
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification a bonus