Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets innovation. We're seeking a charismatic Front Desk Agent to create memorable guest experiences in the heart of San Jose's vibrant downtown. This part-time role offers flexible scheduling while allowing you to develop valuable skills in guest relations, operations, and problem-solving within a luxury environment.
Our ideal candidate thrives in fast-paced settings, possesses strong communication abilities, and embodies our commitment to exceeding guest expectations. Enjoy competitive compensation, complimentary meal benefits, and opportunities for professional growth in one of California's most dynamic cities.
Responsibilities
- Check-in/out guests efficiently while maintaining personalized service standards
- Manage reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Perform nightly audits and report generation
- Uphold brand standards through cleanliness and operational excellence
Qualifications
- Previous hospitality or customer service experience preferred
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including evenings, weekends, and holidays
- Basic computer literacy and cash handling experience
- Valid California driver's license (if applicable to role duties)