Job Description
Join our award-winning team at Grand Hotel Omaha, where luxury meets Midwestern charm! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and solving challenges with grace. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace in downtown Omaha.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our proprietary PMS system
- Handle reservation modifications and optimize room assignments for maximum occupancy
- Resolve guest inquiries and complaints with proactive problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments accurately and maintain secure cash handling procedures
- Provide personalized recommendations for Omaha's attractions and dining
- Conduct daily audits of front desk operations and documentation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in hotel or luxury customer service role
- Proficiency with Opera PMS or similar property management systems
- Exceptional communication and conflict resolution abilities
- Strong attention to detail in financial transactions and documentation
- Ability to multitask in fast-paced environment with grace under pressure
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Omaha tourism landscape