Job Description
Immediate Opportunity: Front Desk Agent in Milwaukee's Premier Hotel!
Join our award-winning team at Grand Hotel Milwaukee, where exceptional service meets Midwestern charm. We're seeking a charismatic Front Desk Agent to be the first impression for our esteemed guests. This full-time, immediate hire position offers competitive compensation, comprehensive benefits, and career growth in Milwaukee's vibrant hospitality scene. If you thrive in fast-paced environments and possess a passion for creating memorable guest experiences, apply today!
Responsibilities
- Deliver exceptional customer service during check-in/check-out processes
- Manage reservations, room assignments, and guest requests efficiently
- Process payments and handle cash transactions accurately
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance departments
- Utilize hotel management software for daily operations
- Maintain accurate records of guest interactions and incidents
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, holidays
- Basic knowledge of Milwaukee attractions and services