Job Description
Join Miami's premier hospitality team as a Front Desk Agent with daily pay! Grand Hospitality Group offers an exciting opportunity to work in a vibrant, fast-paced environment where your hard work is rewarded immediately. As the first point of contact for our international guests, you'll deliver exceptional service while enjoying competitive wages and flexible scheduling. Perfect for professionals seeking financial flexibility without compromising career growth in the heart of Miami's tourism district.
Responsibilities
- Manage guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries and modify bookings with precision
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests efficiently
- Provide local recommendations and concierge services
- Resolve guest complaints with professionalism and empathy
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Flexible availability including nights, weekends, and holidays
- Bilingual (English/Spanish) proficiency strongly preferred