Job Description
Join our award-winning team at Grand Plaza Hotels, where hospitality excellence meets vibrant city life! We're seeking a charismatic Front Desk Agent to deliver memorable guest experiences at our iconic Chicago location. This part-time role offers flexible scheduling while letting you immerse yourself in the luxury hospitality industry. Perfect for students or professionals seeking supplemental income in a dynamic environment.
Enjoy competitive compensation, complimentary meal benefits, and opportunities for career advancement within our growing portfolio. Our downtown property attracts international travelers and corporate clients, providing a fast-paced yet rewarding work atmosphere.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficient with property management systems
- Ability to work evenings, weekends, and holidays
- Basic knowledge of Chicago area attractions
- Valid driver's license and reliable transportation
- Flexible availability including overnight shifts