Job Description
Join the elite team at Grand Hyatt Dallas, where we define luxury and hospitality. We are currently seeking a dedicated Night Shift Agent to ensure our guests enjoy a seamless experience around the clock. If you thrive in a quiet, professional environment and excel at providing top-tier service, we want to meet you.
As part of our hospitality family, you will play a pivotal role in maintaining our reputation for excellence. Your work directly impacts the safety, comfort, and satisfaction of our overnight guests.
Responsibilities
- Monitor hotel security systems and perform regular patrols of the premises to ensure guest and staff safety.
- Manage the front desk operations during the night, including check-ins, check-outs, and processing payments.
- Respond to guest inquiries and requests promptly via phone, email, or in-person.
- Coordinate with housekeeping and maintenance teams to address guest needs and room issues efficiently.
- Assist in the preparation of wake-up calls and room service orders.
- Maintain the cleanliness and order of the lobby, reception area, and public spaces.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in hospitality or customer service is preferred.
- Flexibility to work rotating night shifts, weekends, and holidays.
- Strong attention to detail and problem-solving skills.
- Proficient in using hotel management software and Microsoft Office Suite.
- Able to stand for extended periods and lift moderate weights.