Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and want to be the first point of contact for our international guests. Enjoy competitive pay, premium benefits, and the opportunity to work in one of the world's most vibrant cities.
Responsibilities
- Check-in/check-out guests using Opera property management system with 100% accuracy
- Manage reservations, room assignments, and special requests with meticulous attention to detail
- Handle guest inquiries and resolve complaints using de-escalation techniques
- Process payments, manage cash floats, and balance daily transactions
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Upsell hotel amenities, dining options, and local attractions
- Maintain a clean, organized front desk area and lobby appearance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to work weekends and holidays with flexible availability
- Strong attention to detail and multitasking abilities
- Basic knowledge of San Francisco attractions and transportation
- High school diploma or equivalent; hospitality certification preferred