Job Description
Join our award-winning downtown Minneapolis hotel and experience the future of hospitality! We're seeking energetic Front Desk Agents who thrive in fast-paced environments and value financial flexibility with daily pay. This full-time position offers competitive compensation, comprehensive benefits, and the opportunity to be the first point of contact for our international guests. Enjoy modern facilities, career advancement opportunities, and a supportive team culture that celebrates excellence.
Perks You'll Love:
- Daily pay - get your earnings every shift!
- Comprehensive health benefits after 60 days
- Free parking and meal discounts
- Employee travel program worldwide
- Recognition bonuses for exceptional service
Responsibilities
- Seamlessly manage guest check-ins/check-outs using PMS systems
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints using 5-star service standards
- Process cash/credit transactions and maintain accurate financial records
- Coordinate housekeeping/maintenance requests across departments
- Execute emergency procedures and security protocols
- Train new team members on front desk operations
- Upsell premium rooms and hotel amenities
Qualifications
- Minimum 1 year front desk/hospitality experience
- Proficiency with Opera, Cloudbeds, or similar PMS
- Exceptional communication in English and Spanish
- Valid MN Food Handler's certification
- Ability to work flexible shifts (nights/weekends/holidays)
- Advanced cash handling reconciliation skills
- Experience managing VIP guest requests
- Basic knowledge of Minneapolis attractions/events