Job Description
Join the vibrant heart of New Orleans' hospitality scene as a Front Desk Agent at our boutique hotel! We're seeking charismatic individuals to deliver exceptional guest experiences while showcasing the city's legendary charm. Perfect for students, night owls, or hospitality professionals seeking flexible hours. Enjoy competitive pay, complimentary staff meals, and opportunities to immerse yourself in NOLA's culture.
Responsibilities
- Provide warm welcome and check-in/out services to guests with efficiency and grace
- Manage reservations, room assignments, and billing inquiries using Opera property management system
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experiences
- Multitask between phone calls, in-person interactions, and administrative tasks
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with hotel reservation systems (Opera, etc.)
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Louisiana driver's license and reliable transportation
- Basic computer literacy and cash handling experience
- Must be 18+ and authorized to work in the US