Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent in vibrant Austin! As the first point of contact for our guests, you'll create memorable experiences while showcasing Texas hospitality. We're seeking a charismatic professional to deliver exceptional service in a luxury environment. Enjoy flexible scheduling, competitive benefits, and opportunities for career growth in one of America's top destinations.
Responsibilities
- Efficiently check in/out guests using hotel management systems
- Handle guest inquiries with personalized recommendations for local attractions
- Process payments, manage reservations, and maintain accurate records
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium rooms and amenities to enhance guest experience
- Uphold strict cleanliness and security protocols at the front desk
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (Opera, Cloudbeds)
- Ability to multitask in fast-paced environments
- Flexibility for evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Austin tourism landscape preferred