Job Description
Join our award-winning team at Grand Horizon Hotels as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to create memorable guest experiences in the heart of downtown Chicago. This role offers flexible scheduling while allowing you to develop your customer service expertise in a luxury environment. Enjoy competitive pay, complimentary hotel stays, and opportunities for advancement within our growing hospitality brand.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and special packages to enhance guest experience
- Maintain cleanliness and organization of the front desk area
Qualifications
- Previous front desk or customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexible availability including weekends and holidays
- Basic knowledge of Chicago attractions and transportation