Job Description
Join our award-winning luxury hotel in Arlington, VA, as a Front Desk Agent and become the first point of contact for our distinguished guests. We're seeking a passionate hospitality professional to deliver exceptional service while managing check-in/check-out processes, reservations, and guest inquiries. This role offers flexible scheduling, competitive compensation, and opportunities for career growth within our renowned hotel chain. If you thrive in fast-paced environments and take pride in creating memorable experiences, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Handle reservation modifications, cancellations, and room assignments
- Respond promptly to guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience in hotel industry
- Proficiency with hotel property management systems (Opera, Fidelio, etc.)
- Exceptional communication and interpersonal skills
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of Arlington attractions and transportation options