Job Description
Join our dynamic team at Seaside Hospitality Group as a Part-Time Front Desk Agent in the heart of Long Beach! This flexible role offers the perfect opportunity to showcase your exceptional customer service skills while working varied shifts including evenings, weekends, and holidays. You'll be the first point of contact for our guests, ensuring memorable experiences with your warm professionalism and problem-solving expertise. If you thrive in a fast-paced environment and value work-life balance, this is your ideal career move in California's vibrant hospitality scene.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out processes
- Manage reservations, room assignments, and payment transactions accurately
- Respond promptly to guest inquiries and resolve issues with empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (e.g., Opera, Fidelio) efficiently
- Maintain a clean and organized front desk area
- Assist with emergency procedures and security protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hotel/hospitality
- Proficiency with PMS systems and Microsoft Office
- Strong multitasking abilities and attention to detail
- Excellent communication and conflict resolution skills
- Flexible availability for rotating shifts (days, nights, weekends, holidays)
- Basic math and cash handling skills
- Positive attitude with a service-oriented mindset