Job Description
Join our award-winning team at Coastal Hospitality Group, where we redefine luxury hospitality in the heart of San Diego. We're seeking passionate Front Desk Agents to create unforgettable guest experiences at our iconic waterfront property. As the first point of contact, you'll embody our commitment to excellence while handling reservations, check-ins/outs, and guest inquiries with professionalism and warmth. Enjoy competitive pay, flexible scheduling, and a vibrant work culture in one of America's most desirable cities. Why Apply?
- Comprehensive training program
- Employee discounts on hotel stays
- Opportunities for career advancement
- Health benefits for part-time employees (20+ hrs/week)
- Free parking and meal discounts
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera property management system
- Handle reservation modifications and confirmations with attention to detail
- Resolve guest inquiries and complaints promptly using conflict resolution techniques
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards in all guest interactions
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Valid California driver's license (preferred)
- Fluency in English; Spanish fluency highly valued
- Ability to stand for extended periods