Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent! We're seeking friendly, energetic individuals to deliver exceptional guest experiences at our premier Charlotte location. Perfect for students, career changers, or hospitality enthusiasts – no prior experience required! Enjoy competitive pay, flexible scheduling, and comprehensive training. Be the welcoming face of our brand while building valuable customer service skills in a dynamic environment.
Responsibilities
- Warmly greet and register guests with efficiency and professionalism
- Manage check-in/check-out processes using property management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (minimum requirement)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency with basic computer systems
- Flexible availability including weekends and holidays
- Positive attitude with customer service focus
- Ability to stand for extended periods
- No prior hospitality experience required – training provided!