Job Description
Join our award-winning team at Grand Harbor Inn as a Front Desk Agent! We're seeking dynamic individuals to create memorable guest experiences through exceptional service and seamless operations. This part-time role offers flexible shifts in Jacksonville's vibrant downtown, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, complimentary meals, and opportunities for advancement in a luxury hospitality environment.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through personalized guest interactions
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Jacksonville attractions and services