Job Description
Join our vibrant hospitality team at Grand Hotel Sacramento as a Weekend Front Desk Agent! No prior experience is required – we provide comprehensive training to set you up for success. This role offers the perfect entry point into the hospitality industry with flexible weekend schedules. You'll be the first point of contact for our guests, ensuring exceptional service while working in a dynamic downtown location. If you're a people person with a positive attitude and eager to grow, apply today!
Responsibilities
- Warmly greet and register/check out hotel guests with efficiency and professionalism
- Manage reservation systems and room assignments using PMS software
- Respond to guest inquiries via phone, email, and in-person with prompt solutions
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold brand standards through consistent service excellence
- Assist with luggage and provide local area recommendations
Qualifications
- No experience required – full training provided
- High school diploma or equivalent (preferred but not mandatory)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a guest-first mindset
- Basic computer proficiency and comfort with technology
- Ability to multitask in a fast-paced environment
- Flexible availability to work weekends and holidays
- Positive attitude and willingness to learn new systems