Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No hospitality experience required – we provide comprehensive training! Enjoy flexible hours, a vibrant downtown location, and opportunities for growth within our expanding luxury hotel chain. Perfect for students, career changers, or anyone seeking part-time work in a dynamic environment.
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations and room assignments using PMS software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- No prior experience required – full training provided
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (Microsoft Office, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and passion for customer service
- High school diploma or equivalent (preferred)
- Valid Pennsylvania driver's license (if applicable)