Job Description
Join our award-winning hospitality team at Grand Hotel Detroit! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in the heart of Detroit's vibrant downtown. This part-time position offers flexible scheduling and the opportunity to work in a luxury hotel environment while developing your customer service expertise. Ideal for students and professionals seeking a rewarding hospitality career.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and modify booking details
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local area recommendations and assistance
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency in property management systems (Opera a plus)
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid Michigan driver's license (if required for errands)