Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets California elegance! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in the heart of San Jose. This part-time role offers flexible scheduling, competitive pay, and opportunities for professional growth in a luxury hospitality environment. If you thrive in fast-paced settings and possess a passion for exceeding guest expectations, apply today to become part of our family.
Responsibilities
- Deliver personalized check-in/check-out experiences with warm hospitality and efficiency
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Address guest concerns promptly with solutions-focused approach
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial documentation
- Promote hotel amenities and services to enhance guest satisfaction
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency in reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Valid California driver's license preferred
- Flexible availability including weekends/holidays
- Basic knowledge of San Jose attractions and transportation