Job Description
Join our award-winning luxury hotel in the heart of Philadelphia! We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our international guests. As the first point of contact, you'll embody our commitment to excellence while handling reservations, check-ins/check-outs, and guest inquiries with precision and warmth. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location near iconic attractions.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera PMS
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints and special requests with diplomacy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and guest confidentiality
Qualifications
- 1+ years of hotel front desk or hospitality experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Philadelphia attractions and services
- High school diploma or equivalent
- Fluency in English; Spanish a plus
- Valid Pennsylvania food handler certification