Job Description
Join Austin's premier hospitality team as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant downtown location. This role offers flexible shift work including nights, weekends, and holidays – perfect for students or career changers seeking work-life balance. Enjoy competitive pay, free parking, and opportunities for advancement in a supportive environment.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our proprietary reservation system
- Handle inquiries via phone, email, and in-person with exceptional professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to resolve guest issues
- Upsell premium services and amenities to enhance revenue
- Maintain a clean, organized front desk and lobby area
- Adapt to flexible scheduling including nights, weekends, and holidays
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in reservation software (e.g., Opera, SynXis)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid Texas driver's license (for occasional errands)
- Fluency in English; Spanish highly valued