Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy flexible scheduling, competitive benefits, and opportunities for advancement in a dynamic luxury environment.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS software
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Respond to guest inquiries with exceptional problem-solving skills
- Handle reservation modifications and overbooked situations calmly
- Uphold brand standards through personalized guest interactions
- Maintain lobby area appearance and amenities
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and multitasking capabilities
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local attractions and services
- Valid Ohio driver's license (if airport shuttle required)
- High school diploma or equivalent