Job Description
Join our award-winning luxury hotel in the heart of downtown Chicago as a Front Desk Agent! We're seeking charismatic hospitality professionals to create unforgettable guest experiences. This part-time role offers flexible scheduling in a vibrant urban environment. If you thrive in fast-paced settings and possess exceptional service skills, apply today to become part of our renowned team!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and optimize room assignments
- Handle guest inquiries with professionalism and warmth
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards during all guest interactions
- Assist with VIP guest requests and special arrangements
Qualifications
- Previous hotel or customer service experience required
- Proficiency with Opera or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible evenings/weekends
- Valid Illinois work permit (if applicable)
- Basic knowledge of Chicago attractions and services
- Strong attention to detail and organizational abilities