Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in Sacramento! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. This part-time role offers flexible scheduling while allowing you to showcase your exceptional customer service skills in our luxurious downtown setting. Be the first point of contact for our international clientele, handle reservations with precision, and contribute to our 5-star reputation. Perfect for students or professionals seeking a dynamic work environment in California's capital.
Responsibilities
- Deliver personalized check-in/check-out experiences for guests
- Manage reservations and room assignments with meticulous attention to detail
- Resolve guest inquiries and complaints promptly using service recovery protocols
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Utilize property management systems (e.g., Opera) efficiently
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management software (Opera preferred)
- Ability to work flexible shifts including weekends/holidays
- Strong multitasking abilities in fast-paced environments
- High school diploma or equivalent; hospitality certification a plus
- Authorized to work in the United States