Job Description
Join our award-winning downtown Chicago hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic individuals who thrive in fast-paced environments and deliver exceptional hospitality. As a key ambassador of Grand Plaza Hotel, you'll create memorable first impressions while managing seamless check-in/out processes and resolving guest inquiries with professionalism. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our renowned hospitality brand.
Responsibilities
- Deliver exceptional customer service during check-in/out processes with speed and accuracy
- Manage reservations, room assignments, and billing inquiries efficiently
- Address guest concerns promptly and coordinate with housekeeping/management team
- Utilize hotel management systems (Opera, Fidelio) to update guest records and availability
- Maintain a clean, organized front desk environment and uphold brand standards
- Process payments, handle cash transactions, and balance daily reports
- Collaborate with concierge and bell staff to optimize guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Proficiency with hotel property management systems (PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with composure
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic math skills and cash handling experience
- Positive attitude with passion for exceeding guest expectations