Job Description
Join our award-winning hospitality team at the Grandview Hotel & Suites in the heart of Fort Worth! We're seeking energetic Front Desk Agents to create memorable guest experiences. This part-time role offers flexible scheduling and opportunities for career growth in the luxury hospitality sector. Enjoy competitive compensation, employee discounts, and a vibrant workplace culture.
As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries. Perfect for students or professionals seeking supplemental income with dynamic responsibilities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management software
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly while maintaining exceptional service standards
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest experiences
- Uphold strict security protocols and confidential guest information handling
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hotel or similar setting
- Proficiency with Opera, Cloudbeds, or similar PMS systems
- Exceptional communication skills and multilingual abilities a plus
- Strong problem-solving abilities and conflict resolution expertise
- Ability to work flexible shifts including weekends and holidays
- Basic mathematical aptitude for handling financial transactions
- Professional appearance and polished interpersonal demeanor