Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Kansas City! We're seeking a charismatic Front Desk Agent to create memorable experiences for our guests. This part-time role offers flexible scheduling and opportunities for career growth in a luxury environment. If you're passionate about service excellence and thrive in fast-paced settings, apply today to become part of Kansas City's premier hospitality destination.
Responsibilities
- Guest check-in/check-out process with accuracy and efficiency
- Manage reservations and room assignments using Opera PMS system
- Resolve guest inquiries and concerns promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain detailed guest preference records
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic knowledge of Kansas City attractions and services