Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and growth opportunities within our global hotel chain. Work in the vibrant heart of Austin, minutes from iconic attractions and the bustling downtown scene. Apply today to start your journey in the world of premium hospitality!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Respond to guest inquiries via phone, email, and in-person with exceptional service
- Process reservations and room assignments while maintaining accurate records
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Handle billing inquiries and payment processing with precision
- Uphold brand standards through professional appearance and communication
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- Zero hospitality experience necessary – training provided
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn hotel systems
- Positive attitude and problem-solving mindset
- Flexible availability including nights, weekends, and holidays
- Must pass background check and drug screening