Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic individuals to deliver exceptional guest experiences in the heart of Los Angeles. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hospitality brand.
Responsibilities
- Check guests in/out efficiently using property management systems
- Handle reservations and modify bookings with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency with basic computer systems
- Ability to work flexible shifts (evenings, weekends, holidays)
- Customer service mindset with a positive attitude
- Valid work authorization in the United States