Job Description
Join the vibrant hospitality team at Grand Plaza Hotel, Philadelphia's premier downtown destination! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences in our luxurious setting. No experience needed – we provide comprehensive training to launch your hospitality career. Enjoy flexible shifts in the heart of Philadelphia while earning competitive wages and gaining valuable skills in customer service, reservations, and hotel operations.
Responsibilities
- Deliver exceptional guest service with warm smiles and professional demeanor
- Manage check-in/check-out processes efficiently using hotel systems
- Handle reservations, inquiries, and resolve guest concerns promptly
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate records of guest transactions and room status
- Process payments and manage cash handling procedures
- Support hotel events and special guest requests
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to multitask in a fast-paced environment
- Excellent problem-solving and conflict resolution abilities
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and passion for customer service