Job Description
Join our award-winning team at the Grand Orleans Hotel, where Southern hospitality meets modern luxury! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of New Orleans. This part-time role offers flexible scheduling and the chance to immerse yourself in the city's vibrant culture while developing valuable hospitality skills. Enjoy competitive compensation, complimentary staff meals, and opportunities for advancement in our growing hotel group.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Act as primary point of contact for guest requests and concerns
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to maintain accurate guest records
- Upsell hotel amenities and local attractions to enhance guest stays
- Maintain a clean, organized lobby environment at all times
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Delphi)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and data entry skills
- Knowledge of New Orleans attractions a plus