Job Description
Join Grand City Hotels as a Front Desk Agent and launch your hospitality career in the heart of Raleigh! We're seeking enthusiastic individuals to deliver exceptional guest experiences while building foundational skills in hotel operations. Our premium downtown location offers growth opportunities and a dynamic team environment. Enjoy competitive pay, comprehensive benefits, and training programs designed for career advancement. Perfect for recent graduates or career changers passionate about service excellence.
Responsibilities
- Deliver warm, professional guest check-in/check-out experiences
- Manage reservations and room assignments using PMS systems
- Respond promptly to guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through meticulous attention to detail
- Participate in daily shift briefings and training sessions
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Basic computer proficiency with reservation systems
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Ability to work flexible shifts including weekends/holidays
- Attention to detail in financial transactions
- Valid driver's license and reliable transportation
- Positive attitude and willingness to learn