Job Description
Join our dynamic team at the Grand Hotel Fort Worth as a Front Desk Agent! We're seeking a charismatic and customer-focused professional to create unforgettable guest experiences. As the first point of contact, you'll embody our brand's warmth and efficiency while handling check-ins, managing reservations, and solving challenges with a smile. This part-time role offers flexible hours and opportunities for growth in the hospitality industry.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments accurately and maintain secure cash handling protocols
- Coordinate with housekeeping and maintenance teams for seamless operations
- Promote hotel amenities and local attractions to enhance guest stays
Qualifications
- Minimum 6 months customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera, etc.)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required