Job Description
Launch your hospitality career in the heart of Manhattan! Grand Plaza Hotel NYC is seeking enthusiastic Front Desk Agents with no prior experience. We provide comprehensive paid training and career advancement opportunities for motivated individuals. Join our award-winning team and deliver exceptional guest experiences while enjoying competitive benefits including health insurance, employee discounts, and growth into supervisory roles.
Responsibilities
- Greet and check-in guests with professionalism and efficiency
- Manage reservations and room assignments using our property management system
- Respond to guest inquiries regarding hotel amenities and NYC attractions
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with valet and concierge departments for seamless service
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Positive attitude and passion for customer service
- Ability to multitask in a fast-paced environment
- Basic computer literacy (training provided on hotel systems)
- Flexible availability including weekends and holidays
- Physical ability to stand for extended periods
- No experience necessary – we train motivated candidates!