Job Description
Join our award-winning hospitality team at Grand City Hotels Atlanta! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll create memorable moments for travelers from around the world while enjoying a flexible part-time schedule with competitive benefits. Our culture celebrates diversity, innovation, and career growth – perfect for energetic professionals passionate about service excellence.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries, requests, and resolve issues with empathy and efficiency
- Process payments, manage reservations, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Upsell hotel amenities and services to enhance guest experiences
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible evenings/weekends/holidays
- Valid Georgia driver's license (if required for shuttle duties)
- Basic knowledge of Atlanta attractions and transportation
- High school diploma or equivalent required