Job Description
Join our award-winning team at Grand Plaza Hotel, a premier luxury destination in downtown Columbus! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during evening and weekend shifts. This part-time role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable moments. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Ohio's most vibrant cities.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and optimize room assignments
- Handle billing inquiries and payment processing
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process mail/packages and maintain guest records
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficiency with Opera/PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask during peak check-in times
- Basic math skills for financial transactions
- Flexible availability including nights/weekends
- Positive attitude and attention to detail